First BSOD in Almost Two Years - Shutting Down Laptop

steamship · Feb 23, 2024

Was using the laptop for about three hours, using a combination on Chrome, Excel, Photo Viewer, Windows Explorer and Calculator. Was also using the Snip tool to record the full screen to try and capture a pop-up window. Everything was fine, I had closed all the apps and was doing the Windows 'Shut down' when the BSOD appeared. The laptop restarted instead of shutting down. I've since shut the laptop with no issues. Curious to see what caused it.

https://drive.google.com/file/d/1AJS3dooe1Z7tI-jYwAzEvO9y61mXdkWE/view?usp=drive_link

allan · Feb 23, 2024

Don't worry about an odd blue screen. If it continues to happen, let us know.

zbook · Feb 23, 2024

Please make sure that links are available without sign in.

Sign in

to continue to Google Drive

steamship · Feb 24, 2024

zbook said:
Please make sure that links are available without sign in.

Sign in
to continue to Google Drive

Thanks. Made the relevant change. Shows how much I use Google Drive.

zbook · Feb 24, 2024

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run gather_additional_dump_files >post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) Run administrative command prompt (acp):

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link

4) Uninstall Internet download manager

5) The BIOS Version/Date AMI F.17, 22/09/2023

Upgrade the BIOS: F17 > F18

https://support.hp.com/us-en/drivers/swdetails/omen-by-hp-16.1-inch-gaming-laptop-16-n0000/model/2101170256/swItemId/ob-322904-1?sku=6M1V2EA&serialnumber=5CD30551VC

6) Download and install: HP PC Hardware Diagnostics UEFI – v10.3.0.0

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150582.exe

7) Create a new restore point:

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

8) Run the HP UEFI Hardware diagnostics overnight while sleeping in loop until error:

Power on the computer while repetitively clicking F2 or F10 > HP UEFI Hardware diagnostics > system > extensive > loop until error >

the next day if it has made two or more loops > click esc > take pictures >

post images or share links into this thread displaying the tests performed with results

9) Run HD Sentinel (trial version) (all drives)

Hard Disk Sentinel - HDD health and temperature monitoring

Monitoring hard disk health and temperature. Test and repair HDD problems, predict disk failure.

www.hdsentinel.com

Post share links for results on these tabs
a) Overview
b) Temperature
c) SMART

Code:

      Drive: C:
 Free Space: 415.1 GB
Total Space: 593.9 GB
File System: NTFS
      Model: SAMSUNG MZVL21T0HCLR-00BH1

      Drive: D:
 Free Space: 146.3 GB
Total Space: 206.1 GB
File System: NTFS
      Model: SAMSUNG MZVL21T0HCLR-00BH1

      Drive: E:
 Free Space: 1508.9 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WD Blue SN570 2TB

Code:

Event[13963]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-02-23T18:49:34.5890000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Omen16
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x2:0x4
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_1022&DEV_14BA&SUBSYS_14531022&REV_00
Secondary Device Name:

Code:

Event[13817]
  Log Name: System
  Source: disk
  Date: 2024-02-23T15:01:11.4750000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Omen16
  Description:
The driver detected a controller error on \Device\Harddisk2\DR2.

Code:

idmwfp    IDMWFP    c:\windows\system32\drivers\idmwfp.sys

allan · Feb 24, 2024

Again, none of this is required for just one BSOD. You can ignore it unless it starts to happen more frequently.

cereberus · Feb 24, 2024

allan said:
Again, none of this is required for just one BSOD. You can ignore it unless it starts to happen more frequently.

Spot on - everybody gets an occasional BSOD. It is regular BSODs that are the problem.

No point in wasting time on those diagnostic scripts that will tell you sfa anyway!

steamship · Feb 24, 2024

zbook - Wow, that's a lot for a single BSOD.

Regarding #5 & #6, I tend to let Windows 11 or the HP Support Assistant tell me when updates are available, as opposed to going looking for them. Looking on the HP site, they don't list Windows 11 23H2. Out of curiosity, I'll run #9 to see if it picks up anything.

allan - My thoughts as well. Going to run the HD Sentinel whilst I'm not using it for anything.

zbook · Feb 24, 2024

The log findings can be ignored for the minimalist approach.

The BIOS upgrade was for improved security.

It's not a necessity to improve security so it can wait until?

Many times live kernel dumps are tolerated so you can ignore them too.

Controller errors can be tolerated too so even though there were 24 in 30 days the minimalist can also ignore them.