First BSOD in Almost Two Years - Shutting Down Laptop


steamship

Active member
Local time
5:33 AM
Posts
31
Location
Londonderry, Northern Ireland
OS
Windows 11
Was using the laptop for about three hours, using a combination on Chrome, Excel, Photo Viewer, Windows Explorer and Calculator. Was also using the Snip tool to record the full screen to try and capture a pop-up window. Everything was fine, I had closed all the apps and was doing the Windows 'Shut down' when the BSOD appeared. The laptop restarted instead of shutting down. I've since shut the laptop with no issues. Curious to see what caused it.

 
Windows Build/Version
Windows 11 Pro 23H2 OS build 22631.3155

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Omen 16
    CPU
    AMD Ryzen 7 5800H
    Memory
    2 x 8GB Samsung 3200MHz
    Graphics Card(s)
    AMD Radeon RX 6600M
    Screen Resolution
    2560 x 1440
    Hard Drives
    WD Blue 1TB
    Micron 2300 512GB
    Browser
    Chrome
    Other Info
    Trackpad has never worked properly since day 1. The same with the new replacement one as well. 2/3 of left side becomes sluggish and then unresponsive and the left button also becomes unresponsive. Lots of people with problem but HP won't acknowledge or fix it.
Don't worry about an odd blue screen. If it continues to happen, let us know.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
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My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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Thanks. Made the relevant change. Shows how much I use Google Drive.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Omen 16
    CPU
    AMD Ryzen 7 5800H
    Memory
    2 x 8GB Samsung 3200MHz
    Graphics Card(s)
    AMD Radeon RX 6600M
    Screen Resolution
    2560 x 1440
    Hard Drives
    WD Blue 1TB
    Micron 2300 512GB
    Browser
    Chrome
    Other Info
    Trackpad has never worked properly since day 1. The same with the new replacement one as well. 2/3 of left side becomes sluggish and then unresponsive and the left button also becomes unresponsive. Lots of people with problem but HP won't acknowledge or fix it.
Please perform the following steps:


1) Run Tuneup plus > post a share link






2) Run gather_additional_dump_files >post a share link





3) Run administrative command prompt (acp):

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a share link



4) Uninstall Internet download manager



5) The BIOS Version/Date AMI F.17, 22/09/2023

Upgrade the BIOS: F17 > F18




6) Download and install: HP PC Hardware Diagnostics UEFI – v10.3.0.0




7) Create a new restore point:




8) Run the HP UEFI Hardware diagnostics overnight while sleeping in loop until error:

Power on the computer while repetitively clicking F2 or F10 > HP UEFI Hardware diagnostics > system > extensive > loop until error >

the next day if it has made two or more loops > click esc > take pictures >

post images or share links into this thread displaying the tests performed with results



9) Run HD Sentinel (trial version) (all drives)
Post share links for results on these tabs
a) Overview
b) Temperature
c) SMART




Code:
      Drive: C:
 Free Space: 415.1 GB
Total Space: 593.9 GB
File System: NTFS
      Model: SAMSUNG MZVL21T0HCLR-00BH1

      Drive: D:
 Free Space: 146.3 GB
Total Space: 206.1 GB
File System: NTFS
      Model: SAMSUNG MZVL21T0HCLR-00BH1

      Drive: E:
 Free Space: 1508.9 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WD Blue SN570 2TB


Code:
Event[13963]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2024-02-23T18:49:34.5890000Z
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info  g
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Omen16
  Description:
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x2:0x4
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_1022&DEV_14BA&SUBSYS_14531022&REV_00
Secondary Device Name:

Code:
Event[13817]
  Log Name: System
  Source: disk
  Date: 2024-02-23T15:01:11.4750000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: Omen16
  Description:
The driver detected a controller error on \Device\Harddisk2\DR2.



Code:
idmwfp    IDMWFP    c:\windows\system32\drivers\idmwfp.sys
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Again, none of this is required for just one BSOD. You can ignore it unless it starts to happen more frequently.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Again, none of this is required for just one BSOD. You can ignore it unless it starts to happen more frequently.
Spot on - everybody gets an occasional BSOD. It is regular BSODs that are the problem.

No point in wasting time on those diagnostic scripts that will tell you sfa anyway!
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
zbook - Wow, that's a lot for a single BSOD.

Regarding #5 & #6, I tend to let Windows 11 or the HP Support Assistant tell me when updates are available, as opposed to going looking for them. Looking on the HP site, they don't list Windows 11 23H2. Out of curiosity, I'll run #9 to see if it picks up anything.

allan - My thoughts as well. Going to run the HD Sentinel whilst I'm not using it for anything.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Omen 16
    CPU
    AMD Ryzen 7 5800H
    Memory
    2 x 8GB Samsung 3200MHz
    Graphics Card(s)
    AMD Radeon RX 6600M
    Screen Resolution
    2560 x 1440
    Hard Drives
    WD Blue 1TB
    Micron 2300 512GB
    Browser
    Chrome
    Other Info
    Trackpad has never worked properly since day 1. The same with the new replacement one as well. 2/3 of left side becomes sluggish and then unresponsive and the left button also becomes unresponsive. Lots of people with problem but HP won't acknowledge or fix it.
The log findings can be ignored for the minimalist approach.



The BIOS upgrade was for improved security.

It's not a necessity to improve security so it can wait until?


Many times live kernel dumps are tolerated so you can ignore them too.


Controller errors can be tolerated too so even though there were 24 in 30 days the minimalist can also ignore them.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
zbook - Results from #9 (HDD Sentinel) as follows. The 'Short Self-test' came back clear on both drives.
 

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My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Omen 16
    CPU
    AMD Ryzen 7 5800H
    Memory
    2 x 8GB Samsung 3200MHz
    Graphics Card(s)
    AMD Radeon RX 6600M
    Screen Resolution
    2560 x 1440
    Hard Drives
    WD Blue 1TB
    Micron 2300 512GB
    Browser
    Chrome
    Other Info
    Trackpad has never worked properly since day 1. The same with the new replacement one as well. 2/3 of left side becomes sluggish and then unresponsive and the left button also becomes unresponsive. Lots of people with problem but HP won't acknowledge or fix it.

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