Solved Microsoft Store

Dwarfr66 · Oct 3, 2023

For about 4 days or so, I get the error of "Page cannot be loaded. Please try again later.

Error Code: 0x80131500

If I click refresh it tells me that I need an internet connection!

Error code: 0x80072EFF

I have tried all I can find online. (clearing cache etc)

Flashorn · Oct 3, 2023

Dwarfr66 said:
For about 4 days or so, I get the error of "Page cannot be loaded. Please try again later.

Have you tried the App for MS Store on your PC?
Which browser are you trying with?
I used the app and no problem. It does take a few seconds to open
but, it does open.

Ghot · Oct 3, 2023

Dwarfr66 said:
For about 4 days or so, I get the error of "Page cannot be loaded. Please try again later.

Error Code: 0x80131500

If I click refresh it tells me that I need an internet connection!

Error code: 0x80072EFF

I have tried all I can find online. (clearing cache etc)

Check Kaspersky. it's probably blocking MS store or EDGE or both.

I use Bitdefender, and have it's firewall set to "block all", except what I allow.
MS Store being blocked by BD firewall generates this error: 0x80131500
When I refresh, I don't get the other error you mentioned. I just get the same error again.

I know MS Store works on my comp.

So... when I try to use MS Store I have to allow...
C:\Program Files\WindowsApps\Microsoft.WindowsStore_22204.1400.4.0_x64__8wekyb3d8bbwe\WinStore.App.exe
You may also need to allow... C:\Windows\System32\taskhostw.exe

If Kaspersky is not causing the errors... then you may have to "fix" Microsoft Store.

Reinstall Microsoft Store app in Windows 10 and Windows 11 Tutorial

This tutorial will show you how to reinstall the Microsoft Store app for your account in Windows 10 and Windows 11. Microsoft redesigned the Microsoft Store from the ground up in Windows 10 and Windows1, making space for more content, keeping the user experience simple and responsive. It will...

www.elevenforum.com

Other things that may help...

Open a command prompt as Admin, and run.... sfc /scannow

If SFC finds any errors (whether it fixes them or not), run... Dism /Online /Cleanup-Image /RestoreHealth

Kees · Oct 3, 2023

I had that before too. Reason appeared to be, that for privacy reasons (and because I thought I did not need te store) I had disabled the service "Microsoft Store Installation Service" (servicename "InstallService"). After setting that to manual it was possible again to reach the store.

You could have a look in your services, type services.msc in the Run Window.
Of course it can have another reason, but checking that cost you a few minutes.

Dwarfr66 · Oct 3, 2023

Flashorn said:
Have you tried the App for MS Store on your PC?
Which browser are you trying with?
I used the app and no problem. It does take a few seconds to open
but, it does open.

1 - works fine
2 - Chrome

I am still logged in fine, and can use the options menu, but thats it.

Dwarfr66 · Oct 3, 2023

Kaspersky must have changed something in the background, as I deleted it, and now MS Store works.

I also had a similar problem with Epic Launcher and Steam Launcher (the little "buy this" box), but games still worked. Fixed that.

Oh well, goodbuy Kaspersky.

Ghot · Oct 3, 2023

Dwarfr66 said:
Kaspersky must have changed something in the background

If your version of Kaspersky does have a firewall, then that is where I'd look.
As I mentioned... I know that WinStore.App.exe has to has internet access for MS Store to work.

Dwarfr66 · Oct 3, 2023

Ghot said:
If your version of Kaspersky does have a firewall, then that is where I'd look.
As I mentioned... I know that WinStore.App.exe has to has internet access for MS Store to work.

I did look, but nothing was blocked. Oh well, it's fixed anyway.