Solved Unable to turn on wifi

solaris7

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1:24 AM
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13
Hello , I recently did a windows 11 clean install and since then I am unable to turn on wifi or scan for any networks. I have tried network reset , netsh reset , uninstalling drivers , check services.msc for WLAN-autoconfig, using windows store apps to turn on wifi but nothing has helped so far.
I can see a Wifi adapter in adapter settings but cannot turn on wifi
My Laptop Acer predator helios 300 2018 model PH315-51
My wifi card is Intel AC 9560 160mhz using lastest intel drivers 22.70.0.6

I can use ethernet or mobile tether but not wifi.
Windows troubleshoot show I need to turn on wifi but I did not find any such option in BIOS also my laptop only has fn+F3 for airplane mode and nothing specifically for wifi.

Screenshot (382).png

Screenshot (383).png
 
Windows Build/Version
22000.194

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

Stigg

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5:54 AM
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348

My Computers

System One System Two

  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam

solaris7

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Thread Starter
Local time
1:24 AM
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Hi solaris7.

I see that you are using the official Intel wi-fi driver.
Do you think it is worth trying the official Acer driver?
I tried the official acer drivers but it didn't help. And Acer haven't updated them thus I doubt they would support Windows 11 anyhow.
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

Stigg

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I tried the official acer drivers but it didn't help. And Acer haven't updated them thus I doubt they would support Windows 11 anyhow.
OK. Most of my drivers are Windows 10 ones. It doesn't have to state that they are for Windows 11 for them to work.
Most Windows 10 drivers should continue to work in Windows 11.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam

solaris7

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Thread Starter
Local time
1:24 AM
Posts
13
OK. Most of my drivers are Windows 10 ones. It doesn't have to state that they are for Windows 11 for them to work.
Most Windows 10 drivers should continue to work in Windows 11.
Unfortunately It didnt help
Screenshot (384).png
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

Stigg

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OK. It was worth a try.
I know that you have already looked, but over the years I have encountered laptops that have undocumented Wi-Fi switches. Some have been very obscure and hard to find.



By the way. I see that you also have the Windows 11 volume icon cosmetic bug.
I believe a fix is coming.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam

solaris7

New member
Thread Starter
Local time
1:24 AM
Posts
13
OK. It was worth a try.
I know that you have already looked, but over the years I have encountered laptops that have undocumented Wi-Fi switches. Some have been very obscure and hard to find.



By the way. I see that you also have the Windows 11 volume icon cosmetic bug.
I believe a fix is coming.
I have checked pressing every key on keyboard with the fn key , the only thing that was related is airplane mode fn + F3.
Also my laptop has not buttons or switches on the sides or back.
As its 4 am here , tomorrow I will also drop some photos incase I missed something.
Also will try a live boot ubuntu if that can use wifi , I assume if some key is blocking wifi then even ubuntu shouldn't be able to use it.

And I genuinely appreciate your time and effort. Thnx
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

solaris7

New member
Thread Starter
Local time
1:24 AM
Posts
13
Thanks for all the help guys , I dont know how but got my wifi working.
I checked again and I didnt have any kind of wifi switch on sides or back of my device.
I once again tried
- uninstalling device from device manager , reboot
- uninstalling device with remove drivers from device manager ,reboot
- Installing drivers from acer support page , reboot

But any of it didnt work.
- I kept the stock wifi drivers installed that I got from acer

To check if it was a hardware problem ,
- Turned off Secure Boot from BIOS (cause of UEFI:NTFS rufus warning)
- I live booted a ubuntu 20.04 and and connected to wifi
- The wifi worked fine thus I exited the live boot , did a bios reset F9 , saved bios F10
- Checked that my secure boot is ON ( it probably doesnt matter for this issue)
- After booting windows my wifi started working.
- Also updated to the latest drivers from Intel to check if something breaks but everything still working , even after reboot

Screenshot (386).png

This issue was also discussed in acer community here
 

My Computer

System One

  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Predator helios 300 PH315-51

cereberus

Well-known member
Power User
VIP
Local time
8:54 PM
Posts
380
Thanks for all the help guys , I dont know how but got my wifi working.
I checked again and I didnt have any kind of wifi switch on sides or back of my device.
I once again tried
- uninstalling device from device manager , reboot
- uninstalling device with remove drivers from device manager ,reboot
- Installing drivers from acer support page , reboot

But any of it didnt work.
- I kept the stock wifi drivers installed that I got from acer

To check if it was a hardware problem ,
- Turned off Secure Boot from BIOS (cause of UEFI:NTFS rufus warning)
- I live booted a ubuntu 20.04 and and connected to wifi
- The wifi worked fine thus I exited the live boot , did a bios reset F9 , saved bios F10
- Checked that my secure boot is ON ( it probably doesnt matter for this issue)
- After booting windows my wifi started working.
- Also updated to the latest drivers from Intel to check if something breaks but everything still working , even after reboot

View attachment 8744

This issue was also discussed in acer community here
Sometimes network cards need to be fully powered down.

It may be that the card was hanging, and by using Linux, you cleared the issue (hard to say).

The most important thing now is to make an image backup of current working device.

Suggest you mark it as solved now.
 

My Computer

System One

  • Operating System
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
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