After leaving my PC idle for awhile. My PC will restart.


Ernimus Prime

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6:12 AM
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157
OS
Windows 11 Pro
For some reason. If I leave my PC idle. At some point it will restart. When not attended. But when I use my PC. It works perfectly fine. Here is what event view lists:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2022-05-02 5:13:50 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: game
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-05-02T20:13:50.4330013Z" />
<EventRecordID>52712</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>game</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">true</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">1</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">1</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    Ryzen 7 3700x
    Motherboard
    ASUS TUF GAMING X570-PLUS WiFi
    Memory
    CORSAIR Vengeance RGB Pro 32GB (4 x 8GB) DDR4-3600
    Graphics Card(s)
    MSI Ventus 3x RTX 3080 OC
    Sound Card
    Onboard DTS custom chipset
    Monitor(s) Displays
    MSI MAG27QRF-QD, 2nd monitor Acer Predator 27"
    Screen Resolution
    Main monitor: 1440p@165hz, 2nd 1440p@144hz
    Hard Drives
    ADATA XPG SX8200 1TB,. 2TB Samsung 970 Evo plus, 4TB WD Black.
    PSU
    Corsair RM750x
    Case
    Phanteks Enthroo Pro Tempered glass
    Keyboard
    Logitech 910 ORION SPECTRUM
    Mouse
    Logitech 502 PROTEUS SPECTRUM
    Internet Speed
    1 gigabyte
    Browser
    Chrome
    Antivirus
    Kaspersky

User1234

On the naughty step
Local time
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926

Could you post the v2 please. Just so one of the guys can have a look!
Thanks!
 

My Computer

System One

  • Computer type
    PC/Desktop

Ernimus Prime

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OS
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Here is the files. Thanks
 

Attachments

  • GAME-(2022-05-03_08-44-52).zip
    714.5 KB · Views: 2

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    Ryzen 7 3700x
    Motherboard
    ASUS TUF GAMING X570-PLUS WiFi
    Memory
    CORSAIR Vengeance RGB Pro 32GB (4 x 8GB) DDR4-3600
    Graphics Card(s)
    MSI Ventus 3x RTX 3080 OC
    Sound Card
    Onboard DTS custom chipset
    Monitor(s) Displays
    MSI MAG27QRF-QD, 2nd monitor Acer Predator 27"
    Screen Resolution
    Main monitor: 1440p@165hz, 2nd 1440p@144hz
    Hard Drives
    ADATA XPG SX8200 1TB,. 2TB Samsung 970 Evo plus, 4TB WD Black.
    PSU
    Corsair RM750x
    Case
    Phanteks Enthroo Pro Tempered glass
    Keyboard
    Logitech 910 ORION SPECTRUM
    Mouse
    Logitech 502 PROTEUS SPECTRUM
    Internet Speed
    1 gigabyte
    Browser
    Chrome
    Antivirus
    Kaspersky

zbook

Well-known member
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4:12 AM
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OS
Windows 10
There were 9 unexpected shutdowns and restarts during the past 30 days.
The logs did not report any BSOD.
The RAM was running at speeds higher than the supported specifications of the CPU.
There were livekernelevents with bugcheck 193, and 141.
There were corrected hardware errors.



1) Run these scripts (currently may require Tenforums logon) and post share links into this thread using one drive, drop box, or google drive.
Bat scripts by design prompt antivirus and require manual overrides.

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat



2) The AMD Ryzen 7 3700X supports RAM up to 3200MH

At the time in which the V2 log collector was ran the RAM was at 3600MH.

Please make sure that there is not overclocking and turn off XMP during the troubleshooting.



3) The BIOS: Version/Date American Megatrends Inc. 4021, 2021-08-10
Upgrade the BIOS: 4021 > 4204
(upgrade to the most up to date non-beta version)



4) The computer has Kaspersky AV:


5) Monitor the computer and report
> spontaneous shutdowns and poweroffs
> manual poweroffs related to hangs or freezes





Code:
Event[8083]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-02T11:42:42.7370000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: game
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

Event[8084]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-02T11:42:50.0810000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: game
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

Event[8085]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-02T11:43:35.1760000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: game
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

Event[8086]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-02T11:45:29.9270000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: game
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Ernimus Prime

Well-known member
Member
VIP
Thread Starter
Local time
6:12 AM
Posts
157
OS
Windows 11 Pro
I'm at a lost to solve this issue 😢
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    Ryzen 7 3700x
    Motherboard
    ASUS TUF GAMING X570-PLUS WiFi
    Memory
    CORSAIR Vengeance RGB Pro 32GB (4 x 8GB) DDR4-3600
    Graphics Card(s)
    MSI Ventus 3x RTX 3080 OC
    Sound Card
    Onboard DTS custom chipset
    Monitor(s) Displays
    MSI MAG27QRF-QD, 2nd monitor Acer Predator 27"
    Screen Resolution
    Main monitor: 1440p@165hz, 2nd 1440p@144hz
    Hard Drives
    ADATA XPG SX8200 1TB,. 2TB Samsung 970 Evo plus, 4TB WD Black.
    PSU
    Corsair RM750x
    Case
    Phanteks Enthroo Pro Tempered glass
    Keyboard
    Logitech 910 ORION SPECTRUM
    Mouse
    Logitech 502 PROTEUS SPECTRUM
    Internet Speed
    1 gigabyte
    Browser
    Chrome
    Antivirus
    Kaspersky

zbook

Well-known member
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4:12 AM
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Windows 10
When available please update the progress with the steps in the prior post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

philc43

BSOD Analyst
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10:12 AM
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108
OS
Windows 10
I'm at a lost to solve this issue 😢
Please explain which of the instructions in zbooks post you are having difficulty with and he can walk you through what needs to be done.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

Ernimus Prime

Well-known member
Member
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Thread Starter
Local time
6:12 AM
Posts
157
OS
Windows 11 Pro

Attachments

  • Tuneup.log
    5.8 KB · Views: 3
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    Ryzen 7 3700x
    Motherboard
    ASUS TUF GAMING X570-PLUS WiFi
    Memory
    CORSAIR Vengeance RGB Pro 32GB (4 x 8GB) DDR4-3600
    Graphics Card(s)
    MSI Ventus 3x RTX 3080 OC
    Sound Card
    Onboard DTS custom chipset
    Monitor(s) Displays
    MSI MAG27QRF-QD, 2nd monitor Acer Predator 27"
    Screen Resolution
    Main monitor: 1440p@165hz, 2nd 1440p@144hz
    Hard Drives
    ADATA XPG SX8200 1TB,. 2TB Samsung 970 Evo plus, 4TB WD Black.
    PSU
    Corsair RM750x
    Case
    Phanteks Enthroo Pro Tempered glass
    Keyboard
    Logitech 910 ORION SPECTRUM
    Mouse
    Logitech 502 PROTEUS SPECTRUM
    Internet Speed
    1 gigabyte
    Browser
    Chrome
    Antivirus
    Kaspersky

zbook

Well-known member
Power User
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Local time
4:12 AM
Posts
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OS
Windows 10
Tune up results were good.
The computer is optimally configured to create dump files.

The event viewer log link was not able to be opened.
Please make share links available without logon.

When available please update the progress with modifying the overclock / XMP and BIOS.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Ernimus Prime

Well-known member
Member
VIP
Thread Starter
Local time
6:12 AM
Posts
157
OS
Windows 11 Pro
Tune up results were good.
The computer is optimally configured to create dump files.

The event viewer log link was not able to be opened.
Please make share links available without logon.

When available please update the progress with modifying the overclock / XMP and BIOS.
Try this link now. I changed permission.

 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    Ryzen 7 3700x
    Motherboard
    ASUS TUF GAMING X570-PLUS WiFi
    Memory
    CORSAIR Vengeance RGB Pro 32GB (4 x 8GB) DDR4-3600
    Graphics Card(s)
    MSI Ventus 3x RTX 3080 OC
    Sound Card
    Onboard DTS custom chipset
    Monitor(s) Displays
    MSI MAG27QRF-QD, 2nd monitor Acer Predator 27"
    Screen Resolution
    Main monitor: 1440p@165hz, 2nd 1440p@144hz
    Hard Drives
    ADATA XPG SX8200 1TB,. 2TB Samsung 970 Evo plus, 4TB WD Black.
    PSU
    Corsair RM750x
    Case
    Phanteks Enthroo Pro Tempered glass
    Keyboard
    Logitech 910 ORION SPECTRUM
    Mouse
    Logitech 502 PROTEUS SPECTRUM
    Internet Speed
    1 gigabyte
    Browser
    Chrome
    Antivirus
    Kaspersky

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