After leaving my PC idle for awhile. My PC will restart.

Ernimus Prime · May 3, 2022

For some reason. If I leave my PC idle. At some point it will restart. When not attended. But when I use my PC. It works perfectly fine. Here is what event view lists:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2022-05-02 5:13:50 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: game
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-05-02T20:13:50.4330013Z" />
<EventRecordID>52712</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>game</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">true</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">1</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">1</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

ShamrockRig · May 3, 2022

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Could you post the v2 please. Just so one of the guys can have a look!
Thanks!

Ernimus Prime · May 3, 2022

Here is the files. Thanks

zbook · May 3, 2022

There were 9 unexpected shutdowns and restarts during the past 30 days.
The logs did not report any BSOD.
The RAM was running at speeds higher than the supported specifications of the CPU.
There were livekernelevents with bugcheck 193, and 141.
There were corrected hardware errors.

1) Run these scripts (currently may require Tenforums logon) and post share links into this thread using one drive, drop box, or google drive.
Bat scripts by design prompt antivirus and require manual overrides.

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

2) The AMD Ryzen 7 3700X supports RAM up to 3200MH

https://www.amd.com/en/products/cpu/amd-ryzen-7-3700x

At the time in which the V2 log collector was ran the RAM was at 3600MH.

Please make sure that there is not overclocking and turn off XMP during the troubleshooting.

3) The BIOS: Version/Date American Megatrends Inc. 4021, 2021-08-10
Upgrade the BIOS: 4021 > 4204
(upgrade to the most up to date non-beta version)

TUF GAMING X570-PLUS (WI-FI)｜Motherboards｜ASUS Global

www.asus.com

4) The computer has Kaspersky AV:

Germany warns against Russian anti-virus use

The country's cyber watchdog warns against using Kaspersky's anti-virus products.

www.bbc.com

EXCLUSIVE U.S. warned firms about Russia's Kaspersky software day after invasion -sources

The U.S. government began privately warning some American companies the day after Russia invaded Ukraine that Moscow could manipulate software designed by Russian cybersecurity company Kaspersky to cause harm, according to a senior U.S. official and two people familiar with the matter.

www.reuters.com

Kaspersky and the Russian government - Wikipedia

en.wikipedia.org

5) Monitor the computer and report

Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using

When it comes to hidden gems in Windows, nothing beats the Reliability monitor tool, hidden behind a link inside of another tool that you don't use either.

www.howtogeek.com

> spontaneous shutdowns and poweroffs
> manual poweroffs related to hangs or freezes

Code:

Event[8083]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-02T11:42:42.7370000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: game
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

Event[8084]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-02T11:42:50.0810000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: game
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

Event[8085]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-02T11:43:35.1760000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: game
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

Event[8086]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2022-05-02T11:45:29.9270000Z
  Event ID: 19
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: game
  Description:
A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information.

Ernimus Prime · May 4, 2022

I'm at a lost to solve this issue

zbook · May 4, 2022

When available please update the progress with the steps in the prior post.

philc43 · May 4, 2022

Ernimus Prime said:
I'm at a lost to solve this issue

Please explain which of the instructions in zbooks post you are having difficulty with and he can walk you through what needs to be done.

Ernimus Prime · May 5, 2022

zbook said:
When available please update the progress with the steps in the prior post.

Here are the results of the .bat files I ran. The link to the event log as well. I ran the Tuneup first then the log file.

Event_logs-(2022-05-05_11-33-46).zip

drive.google.com

zbook · May 5, 2022

Tune up results were good.
The computer is optimally configured to create dump files.

The event viewer log link was not able to be opened.
Please make share links available without logon.

When available please update the progress with modifying the overclock / XMP and BIOS.

Ernimus Prime · May 5, 2022

zbook said:
Tune up results were good.
The computer is optimally configured to create dump files.

The event viewer log link was not able to be opened.
Please make share links available without logon.

When available please update the progress with modifying the overclock / XMP and BIOS.

Try this link now. I changed permission.